Question: What brands of machines do you make the HoopMaster Home Edition
for?
Answer : We currently make the Home Edition for the Brother PC-8500, ULT, and
Innov-is Models.
Question: Will you make other models in the future?
Answer: Yes, we are working on brackets for most of the home embroidery
machines. Check this website for updates.
Question: Will this work for my commercial embroidery machine, like Tajima,
Barudan, SWF, Melco?
Answer: No, this is designed for home machines only. Visit our other website
for a HoopMaster for commercial machines.
www.hoopmaster.com
Question: Does the station have to be mounted to the table?
Answer: No, it is completely portable.
Question: Will the hoop holding brackets fit on any other brands of hooping
boards?
Answer: No, the hoop holding brackets have special
pins that lock them on the station, other brands of hooping devices use a
different way to mount
their brackets, so the holes are a different size.
Question: If I have a ULT 2003 and the Innov-is machine, will both of these
work on the same system?
Answer: Yes, you just need to purchase a bracket for the second model of
machine.
Question: What type of payment do you take?
Answer: We take Mastercard, Visa, and American Express
Question: How long will it take to receive my order?
Answer: We can usually ship the same day if the order
is received before 2:30pm central time. We ship from Wisconsin with UPS ground.
Shipping takes from 1
to 4 days depending on your distance from WI. If the item is out of stock
we will contact you.
Question: How much does shipping cost?
Answer: Shipping will be anywhere from $15 to $30
depending on your order and your location. We can give you a shipping quote
before you order, just
give us a call. If you order online, shipping will automatically be added when
you add the item to your cart.
Question: What is your return policy?
Answer: We are so sure you will like the HoopMaster that we have a 30 day
money back guarantee. If you return it for any reason, you are only out
the shipping cost.
Question: When ordering online, I am taken to Paypal
for Payment. Is this correct?
Answer: Yes, we currently use Pay Pal to process our online payments.
Question: Do I need to have a PayPal account to order from your website?
Answer: No, PayPal processes the payment, but you can use a normal credit
card to make your payment.
If you have any other questions,
please give us a call.
262-257-0930
Our hours are from 8:00am to 4:30pm M-F Central Time
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